FAQ

Let the Customer Service Center help you answer some of your questions.

G&G Outfitters Customer Service Center help you. If you do not see the answer to your question here, please contact us at 866-465-8437 or contact us.

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++How do I ship an order to the headquarters' address for Truist?

If you need to ship an order to headquarters, then please choose the following ship-to address while you are in Ariba placing your order: Location 500-99-01-61 1251 Arrow Pine Dr. Charlotte, NC 28273-5591. If you have any questions, please contact our Customer Service Team @ customerservice@bbtstore.zendesk.com.

++How do I expedite my order?

To expedite your order so that it will arrive by a specific date, please call our Customer Response Team at 866-465-8437 or email us at customerservice@bbtstore.zendesk.com.

Please DO NOT request your order to be expedited within the Comments section of Ariba.

++How do I locate my Purchase Order (PO) number if I only have my Requisition (PR) number?

A Purchase Order number is generated after your order has been approved by management. If you have not received your Purchase Order number, please contact your manager so that your order can be approved within Ariba.

++Can my order be canceled?

Due to our fast shipping process, it is not possible to change or cancel your order once it has been placed. You will need to return the original package to obtain a refund and/or place a new order. Please see our return/exchange policy on the Customer Service page for additional information.

++Where's my order?

If you have any questions about your order, please contact Customer Service toll free at 866-465-8437 or email customerservice@bbtstore.zendesk.com.

++My package arrived damaged or is missing product. What should I do?

If there are any issues with your order once delivered, please contact Customer Service at customerservice@bbtstore.zendesk.com or call 866-465-8437.

++How do I return my order?

We want you to be happy with your purchase. You may return or exchange merchandise for a full refund, less shipping charges (unless merchandise is defective), within 30 days of purchase. To request return/exchange, please download the form (here), call 866-465-8437 or email returns@bbtstore.zendesk.com.  Be sure to reference "return" or "exchange" in the subject line.  For more information, please see the Customer Service Tab. Please return your item(s) to: SureShip 9001 Hampton Overlook Capitol Heights, MD 20743.

++How long does it take to get a refund?

Your refund will be processed and automatically applied to your credit card or Ariba PO within 5 business days. Please note that depending on your credit card company it may take an additional 2-10 business days after your credit is applied for it to post to your account.

++I am having problems with the Ariba network.

If you have any issues with the Ariba Network and need assistance, please email esmemailsupport@bbandt.com for support.

++How is sales tax calculated?

All appropriate sales tax information will be displayed during checkout. You will be charged sales tax based on the region and state of your delivery address.

++How is UPS shipping cost calculated?

Shipping via any UPS service is calculated based on your delivery zip code, total weight of all items and the dimensions of the package. Shipping costs are automatically calculated in the shopping cart and displayed for you before order submission.

++Can another parcel carrier be used?

As outlined in the BB&T Transportation Guidelines, shipping an order from the BB&T Store via UPS Ground is the preferred method. Expedited shipping via UPS is available but strongly discouraged. Shipping via UPS is the only option offered on the BB&T Store.

++Does the BB&T store sell bottled water?

No; the MMSC sells bottled water and please email esmemailsupport@bbandt.com if you have any questions.

++My home page for the catalog looks strange/is enlarged/I have tabs that are missing. How do I proceed?

Turning the compatibility view on the browser off will fix these problems. See below for instructions.

Shutting off Compatibility View:

Go to Tools/Compatibility View settings

Tools Screen

Uncheck the below box, then click on Close

Tool Screen To Click

Try to access the catalog again and the issue with the exploded screen should be resolved.

++When I try to add items to the cart, the cart does not populate. How do I proceed?

Turning the compatibility view on the browser off will fix these problems. See below for instructions.

Shutting off Compatibility View:

Go to Tools/Compatibility View settings

Tools section to view cart

Uncheck the below box, then click on Close

Try to access the catalog again and the issue with the exploded screen should be resolved

Click check box - then close

BB&T Store, G&G Outfitters

Address
9001 Hampton Overlook
Capitol Heights, MD 20743
Call Us
Tel: 866-465-8437

The Official BB&T Online Store

Contact Info

BB&T Store, G&G Outfitters

9001 Hampton Overlook
Capitol Heights, MD - 20743

866-465-8437
Email Us!