Customer Service

Customer Service

Customer Service

A BB&T Customer Service representative can be reached by using the following options:

Hours of Operation:

Monday – Friday, 8:30 a.m. – 8:00 p.m. EST. This excludes Holidays.

Toll Free: 866-465-8437

Contact Us

Need Help?
Visit our frequently asked questions.
FAQs

Placing an Order

Shopping at the BB&T Store is quick and easy. Orders can be placed by selecting the item(s) you like, adding your quantity into the “QTY” box, and clicking the “Add to Cart” button.

Accepted Payments

Shipping Timeline

All orders will be processed and shipped within 24-48 business hours of order receipt.

Please be advised that selecting USPS Priority Mail 2-Day is not the same as selecting expedited shipping options such as UPS 2nd Day Air or Standard Overnight services.  USPS Priority Mail 2-Day is not a guaranteed shipping service that will guarantee your order to arrive at your designated destination within 2-days of placing your order.  If your order is event driven we recommend selecting a guaranteed shipping couriers service such as FedEx Standard Overnight or UPS 2nd Day Air in order to make sure your order arrives in time.

How do I expedite my order?

To expedite your order so that it will arrive by a specific date, please call our Customer Response Team at 866-465-8437 or email us at customerservice@bbtstore.zendesk.com.

Please DO NOT request your order to be expedited within the Comments section of Ariba.

Returns & Exchanges

Return/Exchange Mailing Address:

BB&T C/O SureShip
9001 Hampton Overlook
Capitol Heights, MD 20743

Returns

We want you to be happy with your purchase. You may return or exchange merchandise for a full refund, less shipping charges (unless merchandise is defective), within 30 days of purchase. 

Exchanges

To exchange an item, please return the item that you would like to exchange and include a check for $5.99 made out to SureShip to cover the cost of the reshipment and handling of the item(s). Subsequently, we will reship your exchange order.

The Official BB&T Online Store

Contact Info

BB&T Store, G&G Outfitters

9001 Hampton Overlook
Capitol Heights, MD - 20743

866-465-8437
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